Welcome to Kriyacature.com! We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out as expected. That’s why we have created a straightforward and transparent refunds and returns policy to make the process as easy as possible for you.
Returns Eligibility
- We accept returns for a refund or exchange within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Initiating a Return
- To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to return the item to us.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Exchanges
If you wish to exchange an item for a different size, color, or style, please indicate this in your return request email. We will do our best to accommodate your request, subject to availability.
Damage or defective items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact our customer support team at [email protected].
We are here to help and ensure that your shopping experience with us is a positive one.
Thank you for choosing Kriyacature.com!